How To Be a Good Manager
It's simple. Be a great teacher, inspire the troops and build a team
If you can improve your communication skills as a manager, your business
will increase. George Whalin of Retail Management Consultants gave jewelers
that advice at the recent Pacific Jewelry Show.
"Good store managers have the ability to communicate exactly what
they mean, what they believe, what they feel, what they want and what they
expect," he said. "It's important to communicate expectations
clearly." This ability communicates leadership.
In addition to being good communicators, good store managers surround
themselves with good employees. To find these employees, "make your
store a great place to work," said Whalin. "It's the best recruiting
tool. And good people don't quit jobs they love."
Characteristics of this type of store, he said, include a friendly family
atmosphere, a place where everyone is treated fairly, where employees think
it's more than a job.
Great store managers inspire people around them to work hard and to like
it. Other characteristics include:
- They're great teachers.
- They inspire trust and build confidence.
- They delegate authority as well as responsibility.
- They build great store teams.
- They focus on results and have high expectations.
- They are well-organized and detail-oriented.
- They have a great sense of urgency. "Get it done now. Don't wait."
- They are highly competitive.
- They have clearly defined and predictable values.
- They share their store's success.
- They are never completely satisfied. They ask, "What are we going
to do today to better serve our customers, sell more merchandise and grow
by Jack Heeger
Free at Last?
Met any "free agents" lately? The term may bring to mind a
baseball player or Hollywood actor, but people in all fields increasingly
consider themselves as packages to be sold or merely rented
to the highest and best bidder, report Fast Company, The Wall Street Journal
and Forbes, three publications that watch employment trends regularly. This
employment buzzword most often describes the most talented people in a field.
If a free agent (say, a top sales associate) demands certain terms before
working with you, don't be offended. Usually this kind of person has a proven
track record as a high producer and honestly knows what such talent is worth
to your bottom line.
Free agents can be highly loyal and faithful to your goals, as long as
you're fair them. In today's tight employment market, bosses have to prove
their loyalty as clearly as those they employ. Welcome to the 21st-century
Copyright © 1998 by Bond Communications.