How To Be a Good Manager

December 1998


How To Be a Good Manager

It's simple. Be a great teacher, inspire the troops and build a team

If you can improve your communication skills as a manager, your business will increase. George Whalin of Retail Management Consultants gave jewelers that advice at the recent Pacific Jewelry Show.

"Good store managers have the ability to communicate exactly what they mean, what they believe, what they feel, what they want and what they expect," he said. "It's important to communicate expectations clearly." This ability communicates leadership.

In addition to being good communicators, good store managers surround themselves with good employees. To find these employees, "make your store a great place to work," said Whalin. "It's the best recruiting tool. And good people don't quit jobs they love."

Characteristics of this type of store, he said, include a friendly family atmosphere, a place where everyone is treated fairly, where employees think it's more than a job.

Great store managers inspire people around them to work hard and to like it. Other characteristics include:

  • They're great teachers.
  • They inspire trust and build confidence.
  • They delegate authority as well as responsibility.
  • They build great store teams.
  • They focus on results and have high expectations.
  • They are well-organized and detail-oriented.
  • They have a great sense of urgency. "Get it done now. Don't wait."
  • They are highly competitive.
  • They have clearly defined and predictable values.
  • They share their store's success.
  • They are never completely satisfied. They ask, "What are we going to do today to better serve our customers, sell more merchandise and grow the business?"

– by Jack Heeger

 Free at Last?

Met any "free agents" lately? The term may bring to mind a baseball player or Hollywood actor, but people in all fields increasingly consider themselves as packages to be sold – or merely rented – to the highest and best bidder, report Fast Company, The Wall Street Journal and Forbes, three publications that watch employment trends regularly. This employment buzzword most often describes the most talented people in a field.

If a free agent (say, a top sales associate) demands certain terms before working with you, don't be offended. Usually this kind of person has a proven track record as a high producer and honestly knows what such talent is worth to your bottom line.

Free agents can be highly loyal and faithful to your goals, as long as you're fair them. In today's tight employment market, bosses have to prove their loyalty as clearly as those they employ. Welcome to the 21st-century workplace.

Copyright © 1998 by Bond Communications.


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