Its not always guns
An unkempt person walked into an Oklahoma jewelry store with a box in his hand and threatened to blow up the store if anyone moved. Everyone cooperated and the person took about $110,000 worth of jewelry. Jewelers Mutual paid for this covered loss. Police later determined the box was not a bomb. The suspect has since been arrested, and many of the stolen items have been recovered.
In Oregon, a person threatened employees in a jewelry store with a syringe he said contained HIV, the virus that causes AIDS. Employees cooperated and no one was injured. Jewelers Mutual paid more than $100,000 and, to date, the robber hasnt been caught.
Stay calm and try not to panic.
Cooperate fully. Ask your customers to do the same.
The quicker a robber gets the merchandise, the sooner he will leave, lessening the risk of injury.
Be sure your surveillance equipment is on throughout the day, not just at night.
Without making direct eye contact, which might anger a robber, focus on his or her height, weight, complexion, hair color and style, tattoos and moles or other identifiable marks. Shoes especially athletic shoes are often overlooked, but may be more easily identifiable than clothing.
Pay attention to what the robber touches because he may leave trace evidence. Dont wipe or touch anything before police arrive.
If the robber asks you to go into a back room, do as youre told and dont resist. Remain there until the robber has left the premises.
Dont press an alarm until after the robber leaves. If police arrive while the robber is in the store, it could turn into a hostage situation.
After the robber leaves, lock the door.
Try to keep witnesses in your store until police arrive. If someone insists on leaving, get his or her contact information.