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Professional Jeweler Archives
Magazine Archives

Professional Jeweler Index:

Store Management (all years)

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Accessibility
Appraisals
Customer service
Ethics
Financial and strategic planning
Information
Insurance
Inventory
Leadership
Legal issues
Media relations
Personnel management
Professional development
Recordkeeping
Safety
Security
Supplier relationships


Accessibility

8/99: ADA and Your Employees

6/99: Creating Access

Appraisals

5/04: Appraisals as an Add-On Sale

9/03: J-BAR Offers New Appraisal Course

3/03: The Independent Appraiser: Friend or Foe

1/03: Top Five Things Every Jeweler Should Know

11/02: The Extraordinary Assumption

4/02: What's Fair About Market Value?

12/01: Protect Yourself, Do Your Research

10/01: JVC Debuts J-BAR for Appraisers

9/01: I Could Replace This for...

7/01: Rough Cuts [cartoon series]

12/00: Appraisal Communication

10/00: What Are You Appraising?

7/00: You Sold It – Should You 'Appraise' It?

6/00: Deceptive Appraisal Prices

6/00: Who's an Appraiser?

5/00: Could You Pick This Ring Out of a Line-Up?

4/00: Take-In Procedures for Appraisals

1/99: Elements of Value

11/98: Designer Dilemma

10/98: Watch Your Language

8/98: The Legal Angle

7/98: Clarity-Enhanced Diamond Yields Lawsuit

7/98: What Price is Right?

Customer service

conflict management


5/02: Turn Angry Customers into Lifetime Clients


7/98: Meaner by the Minute


2/98: Blowing their tops

customer loyalty


3/05: At Home with the Levinsons


3/05: In-Store Experience Counts Most


1/05: Sending Thank You's


7/04: Come Back. Please, Come Back!


6/04: Accentuate the Positive


7/03: Fostering Loyalty


5/02: Retail's Ten Commandments


12/99: Connecting with Clients


10/99: Don't Get Mad


7/99: Pleasing the Purchaser


7/99: Snap Judgements


6/99: Feed the Habit


4/99: Fight Discounters with Value and Service


4/99: Swipe Out


10/98: 1-800-JEWELRY


9/98: Jewelry Salesperson vs. Jewelry Consultant


7/98: Invest in Intimacy


5/98: Thank You Sounds Right Note


3/98: Nordstrom's Secret

examples


2/05: Dress Down


12/04: One Jeweler's True Stories


4/04: The Last Thing We'll Do


5/02: Curing Customer Service


3/02: What is Five-Star Service?


10/01: JetBlue Masters Style on the Cheap

feedback


3/05: The One-Minute Manager Tackles Customer Service


4/01: Rough Cuts (cartoon)


4/00: Investigating Image, Part 4


3/00: Investigating Image, Part 3


3/00: Investigating Image, Part 3


2/00: Investigating Image, Part 2


1/00: Investigating Image, Part 1


1/00: Take the Mystery Out of Mystery Shopping


8/99: 'Before You Go...'

recordkeeping


7/04: Come Back. Please, Come Back!


5/01: Ignoring Customers


6/98: Information, Please


3/98: Getting Personal

Ethics

2/05: Corporate Responsibility Counts, Especially to Gen Y

9/03: Following Best Practices

4/03: Front Line on Terrorism

4/02: Can a Wholesaler Be a Retailer?

1/02: I Can See Clearly Now: Transparency is Forever

7/00: Conflict Diamonds: The Moral Issues

6/00: Deceptive Appraisal Prices

9/99: The Value of Disclosure

5/99: JA Code of Ethics Compliance Delayed

3/99: JVC Puts Teeth in Stamping Act

3/99: Stamping Act Basics

10/98: Examining Ethics

Financial and strategic planning

1/05: How to Survive in Business

1/05: Resolutions from a Store Owner

12/04: What's Selling in Your Store?

11/04: Practicing Profitability

10/04: Jewelry Store Sales Rise in 2003 (Cost of Doing Business Survey, Part 1)

6/04: Life is Beautiful

12/03: Achieving Sales Growth

11/03: Staying Profitable

10/03: Jewelry Sales Remain Even in 2002

8/03: Moving Ahead

7/03: A Partnership to Help Jewelers

4/02: Kaiser Time Forms Merger Division

2/02: Five Tips for Business Survival

5/01: Making the Most of the Economy

9/00: Your Financials: How Do They Compare?

8/00: The Money Seeker

2/00: Seven Habits of Highly Successful Jewelers

1/00: The Jeweler's Transition Series: Part 1

11/99: Is Your Valuation Soft?

10/99: How Much is Your Business Worth?

9/99: Surviving in the 21st Century

7/99: How to Succeed in Business

6/99: Change Agent

1/99: Prepare to Depart for the Unknown

5/98: Adding Value to Your Jewelry Business

Information

4/05: The Best Return on Your Money

5/01: Ignoring Customers

7/00: You're in the Know – Are Your Sales Associates?

6/00: Keep Up with the World

Insurance

10/02: Jewelers Mutual Offers Tips for Disaster Survival

12/01: Disaster Recovery

8/00: Insurance Coverage for Trademark Infringement

2/99: Looking at Liability

11/98: Premises Liability Lessons

9/98: Insurer Wins Fraud Case

4/98: Avoid Sexual Harassment

3/98: Questions to Ask About EPLI

2/98: Insuring Your Employment Practices

Inventory

overall


5/05: Sitting Pretty

12/04: Rush Hour

12/03: Holiday Scramble

7/03: Rough Cuts [cartoon series]

9/02: Inventory Basics

4/01: Rocket Science Retailing

1/01: Shopping List

10/00: Bidding Wars

Leadership

7/04: Women in the Know

Legal issues

contracts and disputes


4/05: The Mediation Solution


1/02: Protect Yourself


6/01: Basics of Employment Practice Insurance


1/99: Think Before You Ink


12/98: Can We Talk?


12/98: JVC Defines ADR Program


11/98: Union Do's

FTC Guides compliance


4/05: FTC Asks for Comment on Platinum Marks


10/01: The Compliance Quiz, Part 2


8/01: The Compliance Quiz

Patriot Act compliance


1/04: Patriot Act Final Regs Due Early in 2004


5/03: Patriot Act Exempts Many Jewelers

pricing


4/02: Can a Wholesaler Be a Retailer?


6/00: Deceptive Appraisal Prices


6/00: The Price Is Right


12/98: Deceptive Pricing Action Proposed


8/98: Fight Deceptive Pricing: Pt. 2


7/98: Fight Deceptive Pricing: Pt. 1


3/98: A Tip of the Cap


2/98: It's on Sale!

references


6/03: Get Up to Speed on Legal Issues


10/02: JVC's New Handbook


5/00: JVC Legal Guide Speaks English

trademarks and copyright


2/05: Anti-Counterfeiting Basics


2/04: Letters: Protecting Design


12/03: Whose DTC Is it, Anyway?


6/02: Whose Design Is It? A Copyright Case Study


11/01: Appeals Court Reverses Yurman Trade Dress Win...


9/00: Rough Cuts [cartoon series]


8/00: Insurance Coverage for Trademark Infringement


7/00: Just Don't Do It


7/00: Yurman Decision Upheld


5/00: Trade Dress Dispute Settled


4/00: Copyright Infringement: How Close Is Too Close?


1/00: Designer Victory


1/00: Trademarked Looks: What's a Jeweler to Do?


1/99: Trademarking the Millennium


7/98: Ruffling Feathers

Media relations

3/05: How to Get Free Media Coverage

7/03: How to Woo and Wow the Press

9/01: Take Aim at Bad Publicity

10/00: Be Prepared

1/00: Getting to Know You

12/99: Inquiring Minds Want to Know

11/98: Pressing Matters

11/98: Promotion and Publicity in the 21st Century

7/98: The Art of Taste

4/98: Newsflash Gordon

2/98: Perfecting Press Releases

Personnel management

compensation and benefits


4/05: How to Compensate Sales Managers


3/01: Strokes for the Backroom Folks


9/00: Confronting Compensation


4/98: Keeping Women


2/98: 401(k)s for your people?

behavior and personality issues


2/05: Dress Down


1/05: Four Things You Must Control for Sales Success


5/01: Another Old Idea is New Again


4/01: Managing Away Bad Habits

feedback


1/05: Wrapping Up the Holidays


1/04: Rough Cuts [cartoon series]


7/03: Empower Your Employees


5/01: Performance Anxiety


3/01: Got Woo?


12/00: Ignoring Troublemakers Can Lead to Trouble


11/00: 'Temps' May Reveal What Full-Time Workers Won't

hiring and dismissal


2/05: Hiring Winners


12/02: Hiring for Keeps


8/01: Rough Cuts [cartoon series]


11/00: Holding on to Know-How


11/00: Rough Cuts [cartoon series]


9/00: Help, My Best Employee Just Left


9/00: New Employees: Getting Off to a Good Start


8/00: Hiring Trainable Employees


10/99: Non-Compete Clauses


10/98: Time To Say Goodbye


6/98: Hire Winners

humor


9/03: Rough Cuts [cartoon series]

job descriptions


11/00: Holding on to Know-How


8/98: Hat Rack

legal issues


5/05: Cover Your Assets


5/03: Friedman's Faces Discrimination Suit


10/99: Non-Compete Clauses


8/99: ADA and Your Employees

motivation and retention


5/05: Cultivating Success


3/05: The One-Minute Manager Tackles Customer Service


1/05: Wrapping Up the Holidays


7/03: Empower Your Employees


8/02: Is Entitlement Hurting Your Company?


7/02: Rough Cuts [cartoon series]


3/02: Change for the Better


2/02: Five Tips for Business Survival


8/01: Finding and Keeping Exceptional Employees, Part 3


7/01: Finding and Keeping Exceptional Employees, Part 2


6/01: Finding and Keeping Exceptional Employees


5/01: Mother's Work


3/01: Follow the Leadership Tips


3/01: Retaining Employees Who Don't Live to Work


3/01: Strokes for the Backroom Folks


12/00: EQ Beats IQ as Success Barometer


12/00: Power to the People


11/00: Abuse of Power


11/00: Stop Working?


12/99: Listen & Learn


12/98: How to Be a Good Manager


2/98: Brief Encounters


2/98: Mission for One


2/98: Motivation for the Millennium

Professional development

1/05: Women in the Boardroom

Recordkeeping

5/03: Patriot Act Exempts Many Jewelers

5/03: When Bad Things Happen to Good People

4/03: Front Line on Terrorism

1/02: Protect Yourself

5/99: Stocking Effectively

1/99: "Booking" Future Profits

1/99: Kick-Start Sales, Starting Now

5/98: Disaster Planning and Recovery

Safety

4/05: AWA Fights Mercury Battery Laws

6/01: Safe Travel for High-Risk Individuals

2/01: Crime Update

2/01: FBI Catches Mastermind of Gang

1/01: Grace Under Fire

7/00: Crime Wars

6/00: Someone to Watch Over You

8/99: Danger at the Door

7/99: OSHA Basics

Security

shipping


9/98: A Tight Ship


9/98: Surprise Package

alarm systems


3/05: It's Alarming


1/05: True Crimes and What You Can Learn from Them


10/99: False Alarms: A Modern-Day Cry Wolf


5/99: Alarm Basics, Pt. 4: Alarm Transmission


4/99: Alarm Basics, Pt. 3: Decoding the Alarm System Certificate


3/99: Alarm Basics, Pt. 2: Types of Alarm Systems


2/99: Alarm Basics, Pt. 1: The UL Certificate

humor


8/03: Rough Cuts [cartoon series]


6/03: Rough Cuts [cartoon series]


5/02: Rough Cuts [cartoon series]

internal theft


6/98: Who's Minding the Store?

merchandise shipping and tracking


2/05: Losses: Take-Home Lessons


11/03: Jewelers Mutual Aligns with Parcel Pro


9/01: Safe on Wheels

procedures


2/05: Losses: Take-Home Lessons


1/05: True Crimes and What You Can Learn from Them


5/03: JSA Issues Alerts on Home Invasions; New Cases Raise Concern


5/03: This Display Case Packs a Surprise


5/03: When Bad Things Happen to Good People


2/03: Violent Crime and its Aftermath


1/02: Knowing When to Get Out


9/01: Retail Stores Remain Targets


1/01: Grace Under Fire


1/01: Rough Cuts [cartoon series]


10/00: Crime and the Lowest Bidder


3/00: How to Prevent a Crime


12/99: Security Practices for the Holidays


11/99: The Layered Security Plan


5/98: Disaster Planning and Recovery


4/98: Safe and Secure


3/98: Deterring Armed Robbery


2/98: High-Tech Protection

reports


5/05: JSA Says Crime Drops Overall in 2004


4/05: Crime Rates Fall


3/05: Lost!


7/04: Security Update: Case Cutters Arrested


1/04: Crime is Down


5/03: JSA Issues Alerts on Home Invasions; New Cases Raise Concern


2/03: Jeweler and Family Killed at Home

safes


5/05: Safe & Secure

specialized personnel


8/98: Tough Love


2/98: Armed Security Escorts

Supplier relationships

2/05: From Antwerp, with Love

2/05: How Julius Klein Got its Groove Back

1/05: JVC Uncovers Undercarating

12/04: Rush Hour

10/04: What's Up in the B-to-B Online Marketplace?

1/04: Landing the Brand You Want

12/03: Holiday Scramble

9/03: Following Best Practices

12/02: Greased Lightning

12/02: Nick of Time

3/02: Ask What Your Diamond Supplier Can Do for You

10/99: JBT Live

10/99: Profiles in Partnering

9/99: Stuller's Stand (Know Your Suppliers, Pt. 2)

8/99: All Locked Up (Know Your Suppliers, Pt. 1)

8/99: The Two-Way Street of Supply

8/99: Why You Should Care (Know Your Suppliers, Intro)

7/99: Independents Get Mass Appeal

6/99: When Supplier and Retailer Work Together

2/99: Changing Roles

11/98: Union Do's

5/98: Make Love, Not War

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