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| Accessibility |
| 8/99: | ADA and Your Employees |
| 6/99: | Creating Access |
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| Appraisals |
| 5/04: | Appraisals as an Add-On Sale |
| 9/03: | J-BAR Offers New Appraisal Course |
| 3/03: | The Independent Appraiser: Friend or Foe |
| 1/03: | Top Five Things Every Jeweler Should Know |
| 11/02: | The Extraordinary Assumption |
| 4/02: | What's Fair About Market Value? |
| 12/01: | Protect Yourself, Do Your Research |
| 10/01: | JVC Debuts J-BAR for Appraisers |
| 9/01: | I Could Replace This for... |
| 7/01: | Rough Cuts [cartoon series] |
| 12/00: | Appraisal Communication |
| 10/00: | What Are You Appraising? |
| 7/00: | You Sold It – Should You 'Appraise' It? |
| 6/00: | Deceptive Appraisal Prices |
| 6/00: | Who's an Appraiser? |
| 5/00: | Could You Pick This Ring Out of a Line-Up? |
| 4/00: | Take-In Procedures for Appraisals |
| 1/99: | Elements of Value |
| 11/98: | Designer Dilemma |
| 10/98: | Watch Your Language |
| 8/98: | The Legal Angle |
| 7/98: | Clarity-Enhanced Diamond Yields Lawsuit |
| 7/98: | What Price is Right? |
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| Customer service |
| conflict management |
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| 5/02: | Turn Angry Customers into Lifetime Clients |
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| 7/98: | Meaner by the Minute |
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| 2/98: | Blowing their tops |
| customer loyalty |
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| 3/05: | At Home with the Levinsons |
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| 3/05: | In-Store Experience Counts Most |
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| 1/05: | Sending Thank You's |
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| 7/04: | Come Back. Please, Come Back! |
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| 6/04: | Accentuate the Positive |
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| 7/03: | Fostering Loyalty |
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| 5/02: | Retail's Ten Commandments |
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| 12/99: | Connecting with Clients |
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| 10/99: | Don't Get Mad |
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| 7/99: | Pleasing the Purchaser |
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| 7/99: | Snap Judgements |
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| 6/99: | Feed the Habit |
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| 4/99: | Fight Discounters with Value and Service |
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| 4/99: | Swipe Out |
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| 10/98: | 1-800-JEWELRY |
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| 9/98: | Jewelry Salesperson vs. Jewelry Consultant |
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| 7/98: | Invest in Intimacy |
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| 5/98: | Thank You Sounds Right Note |
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| 3/98: | Nordstrom's Secret |
| examples |
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| 2/05: | Dress Down |
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| 12/04: | One Jeweler's True Stories |
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| 4/04: | The Last Thing We'll Do |
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| 5/02: | Curing Customer Service |
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| 3/02: | What is Five-Star Service? |
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| 10/01: | JetBlue Masters Style on the Cheap |
| feedback |
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| 3/05: | The One-Minute Manager Tackles Customer Service |
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| 4/01: | Rough Cuts (cartoon) |
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| 4/00: | Investigating Image, Part 4 |
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| 3/00: | Investigating Image, Part 3 |
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| 3/00: | Investigating Image, Part 3 |
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| 2/00: | Investigating Image, Part 2 |
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| 1/00: | Investigating Image, Part 1 |
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| 1/00: | Take the Mystery Out of Mystery Shopping |
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| 8/99: | 'Before You Go...' |
| recordkeeping |
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| 7/04: | Come Back. Please, Come Back! |
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| 5/01: | Ignoring Customers |
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| 6/98: | Information, Please |
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| 3/98: | Getting Personal |
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| Ethics |
| 2/05: | Corporate Responsibility Counts, Especially to Gen Y |
| 9/03: | Following Best Practices |
| 4/03: | Front Line on Terrorism |
| 4/02: | Can a Wholesaler Be a Retailer? |
| 1/02: | I Can See Clearly Now: Transparency is Forever |
| 7/00: | Conflict Diamonds: The Moral Issues |
| 6/00: | Deceptive Appraisal Prices |
| 9/99: | The Value of Disclosure |
| 5/99: | JA Code of Ethics Compliance Delayed |
| 3/99: | JVC Puts Teeth in Stamping Act |
| 3/99: | Stamping Act Basics |
| 10/98: | Examining Ethics |
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| Financial and strategic planning |
| 1/05: | How to Survive in Business |
| 1/05: | Resolutions from a Store Owner |
| 12/04: | What's Selling in Your Store? |
| 11/04: | Practicing Profitability |
| 10/04: | Jewelry Store Sales Rise in 2003 (Cost of Doing Business Survey, Part 1) |
| 6/04: | Life is Beautiful |
| 12/03: | Achieving Sales Growth |
| 11/03: | Staying Profitable |
| 10/03: | Jewelry Sales Remain Even in 2002 |
| 8/03: | Moving Ahead |
| 7/03: | A Partnership to Help Jewelers |
| 4/02: | Kaiser Time Forms Merger Division |
| 2/02: | Five Tips for Business Survival |
| 5/01: | Making the Most of the Economy |
| 9/00: | Your Financials: How Do They Compare? |
| 8/00: | The Money Seeker |
| 2/00: | Seven Habits of Highly Successful Jewelers |
| 1/00: | The Jeweler's Transition Series: Part 1 |
| 11/99: | Is Your Valuation Soft? |
| 10/99: | How Much is Your Business Worth? |
| 9/99: | Surviving in the 21st Century |
| 7/99: | How to Succeed in Business |
| 6/99: | Change Agent |
| 1/99: | Prepare to Depart for the Unknown |
| 5/98: | Adding Value to Your Jewelry Business |
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| Information |
| 4/05: | The Best Return on Your Money |
| 5/01: | Ignoring Customers |
| 7/00: | You're in the Know – Are Your Sales Associates? |
| 6/00: | Keep Up with the World |
|
| Insurance |
| 10/02: | Jewelers Mutual Offers Tips for Disaster Survival |
| 12/01: | Disaster Recovery |
| 8/00: | Insurance Coverage for Trademark Infringement |
| 2/99: | Looking at Liability |
| 11/98: | Premises Liability Lessons |
| 9/98: | Insurer Wins Fraud Case |
| 4/98: | Avoid Sexual Harassment |
| 3/98: | Questions to Ask About EPLI |
| 2/98: | Insuring Your Employment Practices |
|
| Inventory |
| overall |
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| 5/05: | Sitting Pretty |
| 12/04: | Rush Hour |
| 12/03: | Holiday Scramble |
| 7/03: | Rough Cuts [cartoon series] |
| 9/02: | Inventory Basics |
| 4/01: | Rocket Science Retailing |
| 1/01: | Shopping List |
| 10/00: | Bidding Wars |
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| Leadership |
| 7/04: | Women in the Know |
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| Legal issues |
| contracts and disputes |
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| 4/05: | The Mediation Solution |
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| 1/02: | Protect Yourself |
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| 6/01: | Basics of Employment Practice Insurance |
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| 1/99: | Think Before You Ink |
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| 12/98: | Can We Talk? |
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| 12/98: | JVC Defines ADR Program |
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| 11/98: | Union Do's |
| FTC Guides compliance |
|
| 4/05: | FTC Asks for Comment on Platinum Marks |
|
| 10/01: | The Compliance Quiz, Part 2 |
|
| 8/01: | The Compliance Quiz |
| Patriot Act compliance |
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| 1/04: | Patriot Act Final Regs Due Early in 2004 |
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| 5/03: | Patriot Act Exempts Many Jewelers |
| pricing |
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| 4/02: | Can a Wholesaler Be a Retailer? |
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| 6/00: | Deceptive Appraisal Prices |
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| 6/00: | The Price Is Right |
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| 12/98: | Deceptive Pricing Action Proposed |
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| 8/98: | Fight Deceptive Pricing: Pt. 2 |
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| 7/98: | Fight Deceptive Pricing: Pt. 1 |
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| 3/98: | A Tip of the Cap |
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| 2/98: | It's on Sale! |
| references |
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| 6/03: | Get Up to Speed on Legal Issues |
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| 10/02: | JVC's New Handbook |
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| 5/00: | JVC Legal Guide Speaks English |
| trademarks and copyright |
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| 2/05: | Anti-Counterfeiting Basics |
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| 2/04: | Letters: Protecting Design |
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| 12/03: | Whose DTC Is it, Anyway? |
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| 6/02: | Whose Design Is It? A Copyright Case Study |
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| 11/01: | Appeals Court Reverses Yurman Trade Dress Win... |
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| 9/00: | Rough Cuts [cartoon series] |
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| 8/00: | Insurance Coverage for Trademark Infringement |
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| 7/00: | Just Don't Do It |
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| 7/00: | Yurman Decision Upheld |
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| 5/00: | Trade Dress Dispute Settled |
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| 4/00: | Copyright Infringement: How Close Is Too Close? |
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| 1/00: | Designer Victory |
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| 1/00: | Trademarked Looks: What's a Jeweler to Do? |
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| 1/99: | Trademarking the Millennium |
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| 7/98: | Ruffling Feathers |
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| Media relations |
| 3/05: | How to Get Free Media Coverage |
| 7/03: | How to Woo and Wow the Press |
| 9/01: | Take Aim at Bad Publicity |
| 10/00: | Be Prepared |
| 1/00: | Getting to Know You |
| 12/99: | Inquiring Minds Want to Know |
| 11/98: | Pressing Matters |
| 11/98: | Promotion and Publicity in the 21st Century |
| 7/98: | The Art of Taste |
| 4/98: | Newsflash Gordon |
| 2/98: | Perfecting Press Releases |
|
| Personnel management |
| compensation and benefits |
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| 4/05: | How to Compensate Sales Managers |
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| 3/01: | Strokes for the Backroom Folks |
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| 9/00: | Confronting Compensation |
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| 4/98: | Keeping Women |
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| 2/98: | 401(k)s for your people? |
| behavior and personality issues |
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| 2/05: | Dress Down |
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| 1/05: | Four Things You Must Control for Sales Success |
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| 5/01: | Another Old Idea is New Again |
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| 4/01: | Managing Away Bad Habits |
| feedback |
|
| 1/05: | Wrapping Up the Holidays |
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| 1/04: | Rough Cuts [cartoon series] |
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| 7/03: | Empower Your Employees |
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| 5/01: | Performance Anxiety |
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| 3/01: | Got Woo? |
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| 12/00: | Ignoring Troublemakers Can Lead to Trouble |
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| 11/00: | 'Temps' May Reveal What Full-Time Workers Won't |
| hiring and dismissal |
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| 2/05: | Hiring Winners |
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| 12/02: | Hiring for Keeps |
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| 8/01: | Rough Cuts [cartoon series] |
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| 11/00: | Holding on to Know-How |
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| 11/00: | Rough Cuts [cartoon series] |
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| 9/00: | Help, My Best Employee Just Left |
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| 9/00: | New Employees: Getting Off to a Good Start |
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| 8/00: | Hiring Trainable Employees |
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| 10/99: | Non-Compete Clauses |
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| 10/98: | Time To Say Goodbye |
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| 6/98: | Hire Winners |
| humor |
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| 9/03: | Rough Cuts [cartoon series] |
| job descriptions |
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| 11/00: | Holding on to Know-How |
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| 8/98: | Hat Rack |
| legal issues |
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| 5/05: | Cover Your Assets |
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| 5/03: | Friedman's Faces Discrimination Suit |
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| 10/99: | Non-Compete Clauses |
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| 8/99: | ADA and Your Employees |
| motivation and retention |
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| 5/05: | Cultivating Success |
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| 3/05: | The One-Minute Manager Tackles Customer Service |
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| 1/05: | Wrapping Up the Holidays |
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| 7/03: | Empower Your Employees |
|
| 8/02: | Is Entitlement Hurting Your Company? |
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| 7/02: | Rough Cuts [cartoon series] |
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| 3/02: | Change for the Better |
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| 2/02: | Five Tips for Business Survival |
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| 8/01: | Finding and Keeping Exceptional Employees, Part 3 |
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| 7/01: | Finding and Keeping Exceptional Employees, Part 2 |
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| 6/01: | Finding and Keeping Exceptional Employees |
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| 5/01: | Mother's Work |
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| 3/01: | Follow the Leadership Tips |
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| 3/01: | Retaining Employees Who Don't Live to Work |
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| 3/01: | Strokes for the Backroom Folks |
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| 12/00: | EQ Beats IQ as Success Barometer |
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| 12/00: | Power to the People |
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| 11/00: | Abuse of Power |
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| 11/00: | Stop Working? |
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| 12/99: | Listen & Learn |
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| 12/98: | How to Be a Good Manager |
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| 2/98: | Brief Encounters |
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| 2/98: | Mission for One |
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| 2/98: | Motivation for the Millennium |
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| Professional development |
| 1/05: | Women in the Boardroom |
|
| Recordkeeping |
| 5/03: | Patriot Act Exempts Many Jewelers |
| 5/03: | When Bad Things Happen to Good People |
| 4/03: | Front Line on Terrorism |
| 1/02: | Protect Yourself |
| 5/99: | Stocking Effectively |
| 1/99: | "Booking" Future Profits |
| 1/99: | Kick-Start Sales, Starting Now |
| 5/98: | Disaster Planning and Recovery |
|
| Safety |
| 4/05: | AWA Fights Mercury Battery Laws |
| 6/01: | Safe Travel for High-Risk Individuals |
| 2/01: | Crime Update |
| 2/01: | FBI Catches Mastermind of Gang |
| 1/01: | Grace Under Fire |
| 7/00: | Crime Wars |
| 6/00: | Someone to Watch Over You |
| 8/99: | Danger at the Door |
| 7/99: | OSHA Basics |
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| Security |
| shipping |
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| 9/98: | A Tight Ship |
|
| 9/98: | Surprise Package |
| alarm systems |
|
| 3/05: | It's Alarming |
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| 1/05: | True Crimes Ð and What You Can Learn from Them |
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| 10/99: | False Alarms: A Modern-Day Cry Wolf |
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| 5/99: | Alarm Basics, Pt. 4: Alarm Transmission |
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| 4/99: | Alarm Basics, Pt. 3: Decoding the Alarm System Certificate |
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| 3/99: | Alarm Basics, Pt. 2: Types of Alarm Systems |
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| 2/99: | Alarm Basics, Pt. 1: The UL Certificate |
| humor |
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| 8/03: | Rough Cuts [cartoon series] |
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| 6/03: | Rough Cuts [cartoon series] |
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| 5/02: | Rough Cuts [cartoon series] |
| internal theft |
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| 6/98: | Who's Minding the Store? |
| merchandise shipping and tracking |
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| 2/05: | Losses: Take-Home Lessons |
|
| 11/03: | Jewelers Mutual Aligns with Parcel Pro |
|
| 9/01: | Safe on Wheels |
| procedures |
|
| 2/05: | Losses: Take-Home Lessons |
|
| 1/05: | True Crimes Ð and What You Can Learn from Them |
|
| 5/03: | JSA Issues Alerts on Home Invasions; New Cases Raise Concern |
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| 5/03: | This Display Case Packs a Surprise |
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| 5/03: | When Bad Things Happen to Good People |
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| 2/03: | Violent Crime and its Aftermath |
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| 1/02: | Knowing When to Get Out |
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| 9/01: | Retail Stores Remain Targets |
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| 1/01: | Grace Under Fire |
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| 1/01: | Rough Cuts [cartoon series] |
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| 10/00: | Crime and the Lowest Bidder |
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| 3/00: | How to Prevent a Crime |
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| 12/99: | Security Practices for the Holidays |
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| 11/99: | The Layered Security Plan |
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| 5/98: | Disaster Planning and Recovery |
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| 4/98: | Safe and Secure |
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| 3/98: | Deterring Armed Robbery |
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| 2/98: | High-Tech Protection |
| reports |
|
| 5/05: | JSA Says Crime Drops Overall in 2004 |
|
| 4/05: | Crime Rates Fall |
|
| 3/05: | Lost! |
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| 7/04: | |