Archives | Professional Jeweler



Appraisals
	5/04:		Appraisals as an Add-On Sale

Customer service
	customer loyalty
		3/05:		At Home with the Levinsons
		3/05:		In-Store Experience Counts Most
		1/05:		Sending Thank You's
		7/04:		Come Back. Please, Come Back!
		6/04:		Accentuate the Positive
	examples
		2/05:		Dress Down
		12/04:		One Jeweler's True Stories
		4/04:		The Last Thing We'll Do
	feedback
		3/05:		The One-Minute Manager Tackles Customer Service
	recordkeeping
		7/04:		Come Back. Please, Come Back!

Ethics
	2/05:		Corporate Responsibility Counts, Especially to Gen Y

Financial and strategic planning
	1/05:		How to Survive in Business
	1/05:		Resolutions from a Store Owner
	12/04:		What's Selling in Your Store?
	11/04:		Practicing Profitability
	10/04:		Jewelry Store Sales Rise in 2003 (Cost of Doing Business Survey, Part 1)
	6/04:		Life is Beautiful

Information
	4/05:		The Best Return on Your Money

Inventory
	overall
		5/05:		Sitting Pretty
	12/04:		Rush Hour

Leadership
	7/04:		Women in the Know

Legal issues
	contracts and disputes
		4/05:		The Mediation Solution
	FTC Guides compliance
		4/05:		FTC Asks for Comment on Platinum Marks
	Patriot Act compliance
		1/04:		Patriot Act Final Regs Due Early in 2004
	trademarks and copyright
		2/05:		Anti-Counterfeiting Basics
		2/04:		Letters: Protecting Design

Media relations
	3/05:		How to Get Free Media Coverage

Personnel management
	compensation and benefits
		4/05:		How to Compensate Sales Managers
	behavior and personality issues
		2/05:		Dress Down
		1/05:		Four Things You Must Control for Sales Success
	feedback
		1/05:		Wrapping Up the Holidays
		1/04:		Rough Cuts [cartoon series]
	hiring and dismissal
		2/05:		Hiring Winners
	legal issues
		5/05:		Cover Your Assets
	motivation and retention
		5/05:		Cultivating Success
		3/05:		The One-Minute Manager Tackles Customer Service
		1/05:		Wrapping Up the Holidays

Professional development
	1/05:		Women in the Boardroom

Safety
	4/05:		AWA Fights Mercury Battery Laws

Security
	alarm systems
		3/05:		It's Alarming
		1/05:		True Crimes Ð and What You Can Learn from Them
	merchandise shipping and tracking
		2/05:		Losses: Take-Home Lessons
	procedures
		2/05:		Losses: Take-Home Lessons
		1/05:		True Crimes Ð and What You Can Learn from Them
	reports
		5/05:		JSA Says Crime Drops Overall in 2004
		4/05:		Crime Rates Fall
		3/05:		Lost!
		7/04:		Security Update: Case Cutters Arrested
		1/04:		Crime is Down
	safes
		5/05:		Safe & Secure

Supplier relationships
	2/05:		From Antwerp, with Love
	2/05:		How Julius Klein Got its Groove Back
	1/05:		JVC Uncovers Undercarating
	12/04:		Rush Hour
	10/04:		What's Up in the B-to-B Online Marketplace?
	1/04:		Landing the Brand You Want