May 26, 1999
Bomb Threats Used in Robberies
In response to two incidents involving telephoned bomb threats used to frighten jewelers into handing over diamonds and jewelry, the Jewelers' Security Alliance issued a warning to retailers.
"Calm compliance" to the caller's demands is the only safe way to respond if you receive a bomb threat, says John Kennedy, president of JSA. While on the phone with the caller, listen closely for background noises and characteristics of the caller's voice. If it's possible to do so safely, try to record the conversation with your answering machine and consider cooperating by only giving the caller low-value merchandise. Also consult with local police to develop a bomb incident plan for employees.
- by Stacey King