Jewelers Mutual Aligns With Parcel Pro

September 3, 2003

Jewelers Mutual Aligns With Parcel Pro

Jewelers Mutual Insurance Co. Neenah, WI, and Parcel Pro, Inc., Torrance, CA, have formed a strategic alliance that JMI believes offers a safer, more convenient shipping option for its commercial insureds. "Our customer surveys indicated that jewelers wanted us to provide an alternative shipping solution. We were impressed by Parcel Pro's convenience, competitive pricing, and risk management to reduce losses," says Ronald Harder, the insurer's president and CEO.

"For years, we have encouraged jewelers to use the United States Postal Service because our loss experience indicates that it is the safest. Unfortunately, it's not always the most convenient or affordable method. And its Express Mail service isn't always available in some parts of the country," says Harder.

Benefits for Parcel Pro customers, says the company, include convenient FedEx pick-up and drop-off, as well as lower overall cost compared with many of the insured shipping options. Harder points to Parcel Pro's aggressive risk management, which includes electronic tracking, and its commitment to customer service as the deciding factors in creating the alliance. "As an added benefit, Parcel Pro meets our insureds' needs for international shipping and insurance," he says.

Through its newsletters and presentations, Jewelers Mutual has recommended a variety of vendors to meet the needs of its customers. This marks the first time the insurer has established a formal alliance with a preferred service provider in the jewelry industry.

"Our alliance with Jewelers Mutual broadens the range of products and services we can offer, establishing Parcel Pro as the full-service resource for the jewelry industry," says Joseph Lam, president of Parcel Pro. He says that his company entered the alliance to achieve two objectives: 1) to enhance Parcel Pro's position as the leading provider of insured, high-value shipping services to the jewelry industry, and 2) to expand into other jewelry insurance products.

Under the new alliance, Parcel Pro's new sister company, Fortress Insurance Agency, will offer Jewelers Mutual's products as well. "We have developed solid relationships with our Parcel Pro customers and wanted to deliver other insurance products to meet their needs," says Amy Liu, the agency's executive vice president. "We chose Jewelers Mutual as the best partner to accomplish that because of the company's high name recognition in the jewelry industry and its reputation for personal service."

Parcel Pro's insured, high-value shipping services to the jewelry industry include:

  • Domestic insurance up to $75,000 (higher limits may be available upon request) per parcel 100% insured at invoice value.
  • International insurance up to $30,000 per parcel 100% insured at invoice value.
  • Coverage for loose stones.
  • Customers may arrange pick-up at their locations or drop off parcels.
  • Jewelers can declare their packages and track them online.

Parcel Pro, Inc. is a leading provider of insured, high-value shipping services to the jewelry industry. Founded by Joseph Lam in 1997, Parcel Pro expanded rapidly and now has offices in New York City, Los Angeles, Hong Kong, and San Diego. Fortress Insurance Agency, Inc., a sister company of Parcel Pro, offers jewelers block and cargo insurance. Parcel Pro's contact info is (888) 683-2600, Fortress Insurance Agency executive vice president is Amy K. Liu, (866) 302-1166.

Jewelers Mutual Insurance Company is the only nationwide insurer that specializes in protecting jewelry businesses and individuals' personal jewelry. For more information, contact (800) 558-6411,

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